Frequently Asked Questions

How does the process work?


Once you decide for a package and make your puchase, you will be redirected to our onboarding questionnaire and get access to our customer portal. This is the place where you will receive your videos, can track their status and provide us with feedback.

To submit us your video request, you have a short questionnaire which doesn't take you longer than 5 Min to fill out and that you can use whenever you want to get a new video.




Do you do free trials?


Unfortunately, we don’t do free trials as it does take some time for our team to understand your needs and preferred content style. However, to make it easier for you to test our service, there is the option to book only one video and get an impression of how we would work together.




How long does it take to get a video back?


You will receive your video within one week. Usually we aim for 3 business days.




How does the payment work?


To avoid any long-term contracts, we offer a flexible, monthly subscription model. You pay a fixed monthly fee based on the service package booked and NOT on the number of video requests submitted. You can pay with PayPal or any other common credit card method. Also, you can pause or cancel our service at any time.




Can I pause or cancel the service?


Absolutely! You can upgrade, downgrade, pause or cancel our service at any time. Simply write a short mail with your reason for unsubscribing to info@kalisolabs.com.




How much content do I need to use your service?


To use our service, you do not necessarily need any kind of long-form content (e.g. articles, whitepapers, podcasts, webinars, interviews, etc.). We also take any form of short content and recycle it into a video. This can include a quote, an interesting insight, your outlined vision, parts from your website or even some key takeaways from other articles that you found interesting and would like to share with your community.





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